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Stichworte: Measuring customer service
Why prices should reflect only the cost of making a product or delivering a service?
Which of the following is the major factor in determining whether customers will even try a new self service option?
Which of the following statements is true of Customer Relationship Management CRM )?
As a customer service provider, effectiveness in gender communication means ________
How can a company leverage the platform as a service cloud computing delivery model?
What connects directly to the Internet source and is usually set up by the service provider?
Why productivity tends to be lower in the service sector than in the manufacturing sector?
Which of the following is the formula for calculating service department charge rate?
Which of the following categories do buyers of organizations fall into? select all that apply.
Which of the following statements about information and customer insights is correct?
Which of the following is a function or service provided by all instances of a class?
Which of the following statements about the senior executive service is least accurate?
Customer expectations can affect how service is delivered and perceived true or False
Is a seamless and synchronized customer experience, using all of the retailer’s shopping channels.
Which of the following is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors?
Which steps of the five step marketing process are about understanding customers creating customer value and building strong customer relationships *?
How often must a member firm provide a copy of the FINRA procedures to its customers?
What is the term for the benefit or satisfaction received from using a good or service?
Indicates the extent to which customers are devoted to a companys products or services
What is a service business give at least three examples of service businesses quizlet?
What is the purpose of comparing the actual performance from the standard performance?
What behavior is considered ethical by a technician when communicating with a customer?
What is the difference between customer-facing processes and business-facing processes?
The process of focuses on the objective of creating more and more value for the customer
What activities occur as part of the service asset and configuration management process?
The distribution strategy that places the product in as many retail outlets as possible is:
Is/are present when the value of a product or service increases as its number of users increases
Service advertising represents a form of social marketing undertaken to address social issues.
How did the Pendleton Civil Service Reform Act change the business of government quizlet?
Which term refers to a set of methods and technologies used to produce a good or service?
Customer value proposition should exclude the tangible and intangible benefits of a product.
Which feature helps streamline the purchasing process once a customer approves an estimate in QBO?
A customer says, “i didnt get my moneys worth on this product.” this is called a(n) _____.
Which of the following customer groups represents the leading wave or edge of the mass market?
Which one of the following refers to whether the measuring instrument measures what it is supposed to measure?
Which of the following would not normally be considered a general characteristic of a service
Which type of carrier connections that organization connects to only one service provider?
Which of the following could be used as a basis for segmenting business to business markets Mcq?
The quantity of a good or service that businesses are willing and able to provide is called
Which of the following is the tool that installed hotfixes and service packs for Windows machines?
How can entrepreneurs best ensure their customer-service vision is passed on to employees?
Was ist der unterschied zwischen service design und design thinking
Was bedeuten die zahlen bei saeco
What is a contract between the shipper and the carrier in which the carrier agrees to transport the goods to the shippers customer?
What is the service activity that provides quantitative information which is financial in nature?
What is the difference between intangible value and tangible value give three example of each?
What are the two capabilities of the internet that promote and sustain customer relationships?
Which is an advantage of on premise database solution as opposed to a cloud service provider?
What can an attacker use that gives them access to a computer program or service that circumvents?
Are sets of interdependent organizations that help make the product or service of a company available?
What is the most common method of introducing a product or service outside of the home country?
What is an important part of marketing where interpersonal interactions between buyers and sellers is used to initiate develop and enhance customer relationships?
What is the type of selling in which a customer is met in person by a representative of the marketing company?
What is the term for a brief description of a specific instance used to illustrate the features and benefits of a product or service?
What is the term for the qualities or characteristics of a product or service that are designed to provide value to a buyer?
Which feature in QuickBooks Online can i use to easily provide this information to the customer
The process that grants prior approval for reimbursement of a health care service is called
The sum of all inpatient service days for each of the days during a specified period of time
The primary value that a customer expects to receive from a marketer in an exchange relationship is
When measuring productivity it is important to only include the output that is acceptable?
Which of the following is not a determinant of intensity of rivalry in a given service area:
Which of the following is the process of dividing an organization to offer products and meet the needs of an identifiable customer group?
What is the difference between the balance sheets for manufacturers merchandisers and service providers?
What components of revenues and expenses are differ ent between merchandising and service companies?
Which of the following characteristics should you consider when deciding whether to deploy an application or service to a virtual machine 1 hardware requirements?
In a single-period model, if shortage and excess costs are equal, then the optimum service level is
Research measuring congruence between our perceived selves and our ideal selves has found:
Which of the following best describes the difference between merchandise import and service import?
Which of the following statements is true of customer relationship management CRM systems Quizlet
Which of the following is a temporary endeavor undertaken to create a unique service or result?
Do you think rewarding customers has effect on their likelihood of performing their roles effectively?
What is the combination of retailers to satisfy customer needs and influence their purchase decision?
Are large retailers that offer a limited and a regular assortment of food and general merchandise little service and low prices to the general public and small businesses?
________ is used within a webpage to describe and transfer data between web service applications.
Which of the following lean principles reflects the ability of a customer to move through a process?
What do you call a set of customer or clients who are already using a particular product or service?
Which research design involves measuring the same group of participants in two or more different treatment conditions?
Which research design involves measuring the same group of participants into different treatment conditions?
In which stage of the project life cycle project the product is delivered to the customer and resources are assigned?
Information taken from warranty cards would be stored in which category of a customer profile?
Is defined as a group of processes in an organization that makes service seamless to customers
Refers to organizations and individuals involved in delivering service as a primary product.
Standing up when customers arrive or approach is an indicator of a customer-focused behavior.
Which customer service attitude related to putting yourself in someone elses shoes and understanding what he or she is feeling?
According to the Bureau of Labor Statistics, there is not a high demand for service-related jobs
Which of the determinants of service quality involves having the customers best interest at heart?
Match each of the following statements to its corresponding element of customer service Quizlet
Is a process of previewing the training program with potential trainees and managers with other customer?
What are the major challenges faced by service industry and how can CRM help to overcome them?
What is the difference between customer facing processes and business facing processes quizlet?
What term is used to describe when a customer purchase a product with no planning or forethought?
The process of collaborating with suppliers and customers to create offerings that have value
What refers to the amount of money that your customer have to pay in exchange for your product or service?
When a country can produce a good or service at a lower opportunity cost than another country it is said to have?
What type of scenario would be best served by using a platform as a service (paas) cloud model?
In which service model does the cloud customer have the least responsibility for hardening the os?
What kind of storage is an internet service that provides storage to computer or mobile users?
Which element of the marketing mix refers to a good service or idea that satisfies consumers needs multiple choice question promotion product place price?
What type of marketing communication is used to inform or persuade target audiences of the relative merits of a product service brand or issue?
What is the term used to describe the process of dividing the market and grouping customers based on common traits or characteristics?
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